Privacy Policy

Last Updated: September 2025

Welcome to Clutch. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile apps, and services. By using Clutch, you agree to the terms of this Privacy Policy.

Information We Collect

Account Data

Name, email, phone number, password.

Vehicle Data

Car make, model, diagnostic data, GPS location.

Partner Data

Shop name, address, invoices, payments.

Payment Data

Billing info, transaction history.

Device Data

IP address, cookies, usage analytics.

How We Use Information

  • To provide our services (orders, appointments, diagnostics).
  • To process payments and issue invoices.
  • To communicate with you via app, email, SMS, or notifications.
  • To improve performance and develop new features.
  • To protect against fraud and ensure platform security.

Data Sharing & Disclosure

We may share your data with:

  • Partners: Repair shops, part suppliers, service centers.
  • Third-Party Services: Payment processors, SMS/email providers.
  • Legal Authorities: When required by law or regulation.

Children's Privacy

Clutch is not directed at children under 13. If we learn that we have collected data from a child under 13, we will delete it immediately. Parents can contact us at privacy@clutch.com

Your Rights

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Request a copy of your stored data.

Data Retention

We keep invoices, contracts, and account data only as long as necessary to provide our services or comply with the law.

Security

  • All payments and sensitive info are encrypted.
  • Data is protected with role-based access control.
  • Only authorized employees can access sensitive records.

International Transfers

If your data is stored outside your country (e.g., on AWS/Azure), we apply international safeguards to protect it.

Updates to this Policy

We may update this policy from time to time. We will notify users of major changes via email or in-app notification.

Contact Us

If you have any questions or concerns, please contact us at:

📧 privacy@clutch.com